Check out process
Steps in the check out process
Before leaving the site, extra actions might be required from the visitor, such as confirm the end of its operations (check-out) at a kiosk, sign a document or print a document.
When a check-out is required for visitors, visitors can use the Self-service kiosk for the Check-out.
This leads to following steps int he process:
Language selection: this is the same as in the Registration process
Select check out OPTIONAL
Identifying for check out
Signing documents OPTIONAL
Printing documents OPTIONAL
Show confirmation message
Perform a status change
Weighing automation: see Weighing process OPTIONAL
1. Language selectionOPTIONAL
See Registration process .
2. Select check-out OPTIONAL
The last button on the profile selection screen will always be the check out button. If the only purpose of this kiosk is to facilitate check-out, this step will be skipped.
3. Identifying for check out
There are 3 types of identification on check-out:
Check-out method | Description | Use case |
|---|---|---|
Display name | Check-out by searching and selecting their display name in a list. | Most simple option if privacy is not a concern. |
PIN-code | Check-out by entering their PIN-code. | Only possible if visitor was granted access with a pin code. |
Badge | Check-out by scanning badge | Only possible if visitor was granted access with a badge. |
Check-out using Display Name lists all possible matching visitors for selection.
Note: In certain cases it is not possible to do a check out. See later for more info.
The importance of unique display names
When using display names for checkout, it is crucial to configure a unique display name to prevent checking out the wrong person.
đź’ˇ For example, if only the first name is known, include additional details such as the company name to make the display name distinctive.
4. Signing documentsOPTIONAL
See documentation: Contactless document handling | Signing-documents
5. Printing documentsOPTIONAL
See documentation: Contactless document handling | Printing-documents
6. Show confirmation message
After check out is completed, a final message will be displayed in the screen. This message is configurable per profile.
7. Perform a status change
After check out, the visitor is transitioned to the status DEPARTED .
Check out not possible
Check out is not possible in following cases:
Either when the visitor is in one of the following statuses:
Expected
Waiting for documents
Blocked
Departed
Or when the visitor has a profile that is not allowed to do a check out on this kiosk. See “How to set up” below to change this.
How to set up
Enable Check Out on the kiosk: Configuration > Self Service Kiosks > edit a kiosk > under Basic Configuration enable the Check out feature.
Then, within the kiosk configuration, complete all information in the Check-out Configuration tab.
Lastly, decide the status the visitor should get after registering on the kiosk. You can do this also within the kiosk configuration, in the E-ticket Configuration tab.
Limit visitor that are allowed to check out on this kiosk
You can limit visitors that are allowed to check out based on their profile.
Note: don’t forget to add translations on the Check out configuration tab.