Visitor validity
When a visitor is assigned a Profile , you should choose the validity of this profile. On days when the visitor has a valid profile, the visitor will be able to successfully register in a Registration process.
Following limitations exist:
A visitor can only have one profile per day.
The validity of a profile is defined per day and not per hour.
Warning: We strongly recommend keeping the validity period of logistics transports as strict as possible. Below are examples of good practices:
Standard validity:
[-1d, +3d]Acceptable deviation:
[-7d, +1d]Exceptions:
[0, +300d]
These exceptions are reserved for special use cases, such as waste collection flows with monthly changing PIN codes, and should be limited to a maximum of 40 visitors per year.
Potential Risks of Overly Broad Validity Periods:
Duplicate Reference Numbers: The likelihood of two identical reference numbers being valid on the same day increases. In this case there’s no way for the driver to select the correct visitor in the kiosk. They will be presented with the first visitor created in the system with that specific reference, even after that visitor has left the yard.
Loss of Overview: It becomes harder to track and manage the visitors expected on a specific day.
Search Difficulties: End-users may struggle to locate a specific visitor in a list of all visitors valid for a given day.
Performance Impact: For sites with high traffic, excessively broad validity periods could lead to system performance issues.
Keeping validity periods tight helps maintain clarity, efficiency, and system stability.
Assigning multiple profiles to a single visitor.
It is currently possible to assign multiple validity ranges and multiple profiles to a single visitor.
Warning: We are planning to phase out the possibility to assign a different profile when adding a new validity range.
Operations overnight
A lot of companies have operations that run overnight: A visitor journey can start before midnight and finish after midnight, this could create unexpected behavior when not set up correctly.
Main thing to consider: The profile validity is leading to allow driver to identify on a weighing kiosk or check-out kiosk.
Be sure to extend the profile validity after midnight: either add some buffer when pre-registering the visitor OR extend the profile when the visitor is still onsite at midnight (1)\
(1) Make sure you validate that the visitor has had a status change recently when automating this, otherwise you risk to keep extending the validity of all visitors that left without proper check-out.